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Blueticks logo

Frequently asked questions (FAQ)

General

What is Blueticks?

Blueticks sends WhatsApp messages for you from the number you already use. You can schedule messages, run campaigns, and let AI Agents answer chats. It works through a Chrome extension with WhatsApp Web, or through an always-on connection in the cloud. Blueticks is not affiliated with or endorsed by WhatsApp or Meta.

Is Blueticks free?

Yes, there’s a Free plan: up to 3 scheduled messages waiting at a time, sent while WhatsApp Web is open. Paid plans add unlimited scheduling, unlimited boards and tasks, campaigns without “Powered by Blueticks”, and (on Pro) always-on sending. See Plans & billing.

Which browsers are supported?

Chrome on a computer. The Blueticks extension comes from the Chrome Web Store and works inside WhatsApp Web. An always-on connection (Pro) doesn’t need the extension at all.

Connections and sending

Do I need to keep my computer on?

With a connection on this computer, yes: messages send only while WhatsApp Web is open in Chrome. With an always-on connection (Pro), messages send even when your computer is off. See WhatsApp Connections.

Can I use Blueticks from my phone?

You can open the web app on your phone to see your upcoming sends. To send without a computer, you need an always-on connection (Pro), and you can link it from the phone with Link with phone number.

Why didn’t my message send?

Usually WhatsApp Web was closed, or your connection needs to be linked again. Follow My message didn’t send.

Can I send to groups and channels?

Yes. When you pick recipients, you can choose from your Contacts, Groups and Channels, or type a phone number.

Can I use one Blueticks account with several WhatsApp numbers?

No. Use one WhatsApp number per Blueticks account, otherwise you can’t control which number sends a message. For several numbers, create a separate account for each.

Can I use the same number on several computers?

Yes. Install the extension on each computer and sign in with the same Blueticks account.

Features

Can I send one message to many people?

Yes, with Campaigns. Each contact gets their own personal copy, and you can add follow-ups that stop when people reply.

Can I reuse messages?

Yes. Save messages on the Templates tab of the campaigns page. When you write a message in the Message Planner, the Templates button inserts one.

Can Blueticks answer my chats automatically?

Yes, with AI Agents. To build one, see Lesson 3.1: Build an agent in about a minute.

Why isn’t my agent replying?

Usually it’s still paused, the chat isn’t in its triggers, or you took the chat over. Follow My agent isn’t replying.

Billing

How do I cancel?

Open Buy Subscription in your account menu and click Cancel subscription. You keep access until the end of the billing period. See Cancel your subscription.

Can I get a refund?

Yes, within 14 days of a subscription purchase. Email support@blueticks.co and approved refunds go back to the original payment method. See Refunds.

Data

Where is my data stored?

Blueticks keeps your scheduled messages and related settings on its servers so it can send them for you. Our Privacy Policy explains what we store and how we use it.

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