Agent Monitoring

After creating and deploying your agents, Blueticks provides comprehensive monitoring tools to track performance, manage sessions, and analyze interactions.

Accessing Agent Management

You can access your agents through the main navigation sidebar by clicking on "Agents" or by navigating directly to:

https://app.blueticks.co/bot-list-view

Agent List View

The Agent List View displays all your created agents with key information:

• Agent name and description
• Publication status (published/unpublished)
• Active and today's session counts
• Last deployment date and version
• Toggle switch to publish/unpublish the agent

This dashboard provides a quick overview of all your agents and their current status.

Agent Detail View

Clicking on an agent card takes you to the Agent Detail View where you can monitor specific agent performance:

The Agent Detail View displays:

• Agent header with name and Edit Agent button
• Performance metrics:
  • Active Sessions count
  • Today's Sessions count
  • Average Duration
• Sessions list with filtering options
• Deployments section showing version history

Session Management

The sessions list shows all interactions with your agent:

• User contact information
• Session start time and duration
• Version information
• Active/Inactive status

You can filter sessions by:

• All Sessions/Active Sessions
• Version

Deployment Management

The Deployments section shows:

• Version history
• Deployment timestamps
• Session counts per version
• Active status

Session Detail View

Clicking on a specific session opens the Session Detail View where you can:

The Session Detail View provides:

• Session header with agent name, deployment version, and status
• Flow visualization showing the agent's decision path
• Complete conversation transcript with timestamps
• Knowledge base retrievals and responses
• Session state information (accessible via "View State" button)

This view is particularly useful for debugging and improving your agent based on real interactions.

Common Monitoring Tasks

Publishing/Unpublishing Agents

Toggle the publication status of an agent directly from the Agent List View by clicking the published/unpublished toggle.

Analyzing Performance

Use the metrics in the Agent Detail View to understand:

• How many users are actively engaging with your agent
• The typical duration of conversations
• Which versions are receiving the most usage

Troubleshooting Issues

If users report problems with your agent:

1. Find their session in the Agent Detail View
2. Review the conversation to identify where issues occurred
3. Make necessary adjustments to your agent configuration

Best Practices

1. Regular monitoring: Check your agent performance daily
2. Version control: Deploy new versions only after thorough testing
3. Session analysis: Review random sessions to ensure quality responses
4. Performance metrics: Track average duration to identify efficiency improvements